FAQs - Milwaukee Milkmen

FAQs

WHAT TO EXPECT

After purchasing online, check your email (including filtered & junk folders) for a message from letsgo@fevo.com with your confirmation and ticket. If you still cannot locate the confirmation email, please email support@fevo.com to connect with Fevo support for prompt attention. FYI: If still not received from letsgo@fevo.com, we can always perform a manual check in at the gates.
When you arrive for the game, enter the Ballpark Commons campus from 76th Street given construction on Rawson Avenue.
You’ll be directed by a staff member to the parking lot.
Gates open 1 hour prior to the start of the game.
Remember that ALL tickets should be purchased online and prior to being parked. All sales are final. No refunds or exchanges.
There are NO carry-ins. Food & beverages will be available at our concession stands.

GETTING TO FRANKLIN FIELD

Our address is: 7035 S Ballpark Drive, Franklin, WI 53132 (near 76th & Rawson Avenue)

BUYING TICKETS

In order to provide you with contactless, electronic tickets, ALL tickets should be purchased in advance. Please visit bit.ly/Milkmen2020 to secure your game day tickets today!
Children 2 and under get in for free.
All sales are final. No refunds or exchanges.

RECEIVING YOUR TICKETS

As a first step, please check the filtered / spam / junk folder(s) for the email address you used at time of purchase because this may be the first time you are receiving a communication from Fevo.
If you still cannot locate the confirmation email, please email support@fevo.com to connect with Fevo support for prompt attention.
For your reference, here is a list of commonly asked questions related to Fevo.

STADIUM READINESS PLAN

To view our Stadium Readiness Plan, please click here.

ACCESSIBLE SEATING

Accessible Seating is available throughout Franklin Field (formerly known as Milkmen Stadium).
Please ask an usher if you need assistance locating these seats.

ALCOHOL

Beer is available at all concession stands; limit two beers per person per purchase.
Each customer must present valid picture identification at the time of purchase.
All beer sales will conclude with the first pitch of the middle of the 8th inning on a regular basis, however, Milkmen management reserves the right to discontinue beer sales without notice and/or refuse the sale of beer to any individual.
A Milkmen staff member will gladly arrange for transportation for anyone that has had too much to drink.

ASCENSION CLUB LEVEL ACCESS

Fans with tickets for seats on the club level may use the stairs on either end of the concourse or the elevator located behind Section 104. Please retain your ticket to ensure your access to those areas.

ATM

At this time, an ATM is not available at Franklin Field.

BIKE RACKS

Franklin Field has a bike rack on-site by the main entrance.
There is also be plenty of fencing to secure a bike.

BIRTHDAY & OTHER SPECIAL ANNOUNCEMENT REQUESTS

Celebrating a birthday or anniversary with us? Let us enhance your special day with a birthday announcement during a Milkmen baseball game.
Requests are due 72 hours in advance of the game and are subject to availability.
Please submit your name, address, email, phone, date of the game and what you are celebrating to ticketing@rocventures.org.

BROADCAST

All home and away broadcasts can be streamed live at: https://www.aabaseball.tv/

CAMERAS / VIDEO EQUIPMENT

Cameras are welcome at Franklin Field to capture all the exciting memories taking place at Milkmen games this summer.
Please be mindful of your fellow fans and the action on the field while taking pictures.

CARRY-IN POLICY

Carry-in beverages, food, or coolers are not permitted in Franklin Field.

CONCESSIONS

Franklin Field has all kinds of delicious food options throughout the stadium – there will surely be something for everyone to enjoy!
As a reminder, outside food and beverage is not permitted inside Franklin Field.

CONDUCT

Abusive language or any behavior that can be viewed as offensive to others will not be tolerated at Franklin Field.
Fans are strictly prohibited from entering the playing field at any time, unless escorted by a Milkmen staff member.
Failure to adhere to Franklin Field policies may result in ejection from the stadium.

CREDIT CARDS

The team store and all our concession stands located around the stadium are happy to accept Visa, MasterCard, Discover, and American Express.

CUSTOMER SERVICE

For all your customer service needs while enjoying a game at Franklin Field, please visit Guest Relations located near the front entrance of Franklin Field and a staff member will be happy to assist you.

DONATION REQUESTS

As a Wisconsin community-based sports organization, the Milwaukee Milkmen understands the importance of community support.
We are proud to stand alongside you and strive to be actively involved to support the communities supporting us.
As such, we are dedicated to giving back to the communities where our fans, host families, sponsors and friends live, work and serve.
We support the efforts of groups that work with the disadvantaged, youth development, youth sports programs, non-profit organizations and more.
If you would like to request a donation, please fill out the online application form at: https://www.milwaukeemilkmen.com/donation-request

EMPLOYMENT

Milwaukee Milkmen / ROC Ventures offer a wide variety of employment. From Internships to seasonal jobs to full time positions. For more information:
Internships
Job Fairs
Full Time Employment

FAN EXPERIENCES

COLOR GUARD: Take center field as the Color Guard and present the colors during the National Anthem!
NATIONAL ANTHEM: Your band or choir can perform the National Anthem at a Milkmen home game!
PRIME TIME PERFORMANCE: Calling all dance, cheer and other creative acts!! Come entertain our fans on the Milkmen field during pregame!
Contact Ryan Michael for more information and availability!

FIRST AID

If at any time you find yourself or a member of your party in need of First Aid assistance, please let any Franklin Field staff member know so they can get in touch with the on-duty EMT.
Basic First Aid needs can be addressed at the Franklin Field Guest Services.
As a courtesy to our fans, Curtis Ambulance will have staff at every game should any medical/emergency needs arise.

FOUL BALLS AND FLYING BATS

Keep your eye on the ball – that applies to both the players on the field as well as you the fan at Franklin Field. Getting a foul ball at a baseball game is very exciting, however, foul balls often are traveling at high rates of speed as they leave the playing field.
Please pay attention to the action on the field to help ensure your safety and the safety of those around you. Any foul ball that is hit into the stands may be kept as a souvenir, however fans may not go outside of the park or onto the playing field to retrieve foul balls.
Although a rarer occurrence, please be aware that bats can slip out of a player’s hands and fly towards the seating area as well. We ask that you please return the bat to the player or to a Milkmen Stadium staff member.

GATES

Gates at Franklin Field open one hour prior to game time, unless noted differently on the website.

GROUP OUTINGS

Looking for a fun, unique option for a group of friends, the office, or the whole family?!
Look no further – give the Milkmen Groups Sales Managers a call today to arrange for your special night out at Franklin Field.
From tickets, to food offerings, to special event options for your group, we offer it all! Bring the whole gang out for great food and a family entertainment experience like none other at Franklin Field!
Your night out at Franklin Field is sure to be one everyone will be talking about for a while! Call 414-224-9283 or email ticketing@rocventures.org to arrange your hassle-free event with a Group Sales Manager today!

HOTELS

If traveling to Milwaukee to see a Milkmen game, please consider using one of our partner hotels:
Cambria Hotel Milwaukee – Downtown
503 N. Plankinton Ave., Milwaukee, WI 53203
414-223-4484
Hampton Inn & Suites
6901 S. 76th St., Franklin, WI 53132
414-427-4800

LAWN SEATING IN THE WATERSTONE BANK PASTURES

Seating in the Pastures is on a first come, first served basis.
Fans are welcome to bring blankets for these areas; however, lawn chairs, large umbrellas, wagons, and carts are not permitted.

LOST & FOUND

Items can be turned in to, or retrieved from the Guest Services booth.

MAILING ADDRESS

Letters to Milwaukee Milkmen players should be addressed as follows:
Player Name
c/o Milwaukee Milkmen
7044 S. Ballpark Dr., Suite 300
Franklin, WI 53132
If a response is desired, please enclose a self-addressed, stamped envelope. The Milwaukee Milkmen cannot assume responsibility for lost, misdirected, or unanswered requests.

MEDIA

Any media looking to acquire credentials to a Milwaukee Milkmen game should email Megan at meganh@rocventures.org and Katelyn at ktans@rocventures.org.

MERCHANDISE

Get your favorite Milkmen gear at the Franklin Field store open on game days and located near the front entrance to Franklin Field.
Remember, you can shop year-round online all day and night at www.milwaukeemilkmen.com.

NETS

Protective nets are in place from Dugout to Dugout.

PAGING

Paging services are only available in the case of an emergency.
If you need a fan paged, please speak to a representative at the Guest Relations booth.

PARKING

Parking at Franklin Field is always free!
On-site parking is first-come first served so arrive early, get a spot, and go enjoy some tasty food and beverages inside the stadium.
Please follow the Franklin Field staff directions when entering and exiting the lots to ensure a safe environment for all.
For a detailed parking map, click here.

PEANUT-FREE FACILITY

Franklin Field is a peanut-free facility.
We may have some products that come from  peanut  plants (candy), so it’s important to ask and read the labels.

RAIN OUTS

In the event five innings of one game are not completed, your ticket may be good for any remaining regular season home game (in the current season), based on availability. Your ticket must be exchanged for a ticket of equal value, subject to availability. There will be no refunds issued.
When the game is officially delayed, play will continue as soon as weather permits. Tickets cannot be refunded or exchanged. If the Milkmen cancel a game due to weather prior to gates opening, it will be posted immediately on www.milwaukeemilkmen.com and/or our social media channels.

RE-ENTRY

For your safety, re-entry is not permitted into Franklin Field for any reason.
If you should need to exit the stadium for any reason before or during the game, please see a Milkmen staff member in advance of leaving to ensure re-entry is permissible without purchasing a new ticket.

REFUND POLICY

No refunds or exchanges on tickets once a purchase is made.

RESTROOMS

Restrooms are located throughout the stadium and are handicapped accessible.
Family restrooms are located behind sections 103/104, 107/108, and in Centerfield.

SECURITY

All fans and their bags are subject to search upon entering Franklin Field. For the safety of all guests, the following items are prohibited:
• Any outside food and beverage
• Weapons of any kind, including firearms (weapons carried with a permit are also prohibited)
• Knives of any size
• Canes, chains or sticks of any length (non-medical use canes)
• Fireworks or any explosives
• Illegal drugs
• Laser pointers
• Pets (except service animals)

SINGLE GAME TICKETS

Milkmen tickets can always be purchased online any time, day or night: https://bit.ly/Milkmen2020
For group outings for your office, team, or church group, call a Milkmen Ticket Manager to make arrangements for an unforgettable, hassle-free outing at 414.224.9283 or email ticketing@rocventures.org.
Children 2 and under get in for free.

SMOKING

Franklin Field prohibits smoking, including the use of e-cigarettes, vaporizers and other similar devices except in designated smoking areas.
Please inquire with a Franklin Field staff member for the designated smoking location.

SOCIAL MEDIA

Twitter: @MKEmilkmen
Instagram: @mkemilkmen
Facebook: Milwaukee Milkmen
Snapchat: mkemilkmen

TAILGATING

Due to a city ordinance tailgating is not allowed. Franklin Field offers several ticket options for you to enjoy food and drink such as the Leinenkugel’s Hop Yard and Ascension Club Level.

VOUCHER REDEMPTION

Please visit here to redeem your vouchers online.
Redemptions must be submitted 2 days in advance of requested game date(s).
To redeem, please complete the linked form.
If it looks like your requested seating area is SOLD OUT when browsing our single game ticket sales website, please also include an alternate game date.